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FAQ

Frequently Asked Questions

In order to get the most out of your candle, burn it until the entire surface melts, this can be 3-4 hours on the first burning. Not allowing the entire surface of the candle to melt can result in tunnelling and reduce candle life. Never blow on the flame to turn it off, to avoid that the smoke modifies the fragrance for the next lightings. To shut it down put the wick in the wax still liquid and bring it again in a right and centred position.

BURN

Always burn candle on a stable, heat resistant surface, away from drafts and flammable materials, and out of the reach of children and pets.

Do not move candle while burning and never leave burning candle unattended.

Use candle within 6 months.

Always trim wick to ¼”, removing any carbon build up from previous burn. This helps prevent smoking and allows for a cleaner burn.

Make sure that the burnt wick remaining’s do not fall in the liquid wax. Invest in a candle snuffer and wick trimmer.

Ensure wax is free of debris, including matches, wick trimmings, or any other flammable materials.

Before the wax becomes totally solid, reposition the wick vertically to their initial place if necessary.

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Aina Kari offers free shipping for orders over € 150,00 in Italy; for other European Countries free shipping for orders over € 200,00

Shipping costs for Italy is € 9,50, while for other European Countries shipping costs are € 15,00. DHL and UPS will take care of the delivery .You will receive an automatic e-mail with the tracking number once the order has been shipped.

Aina Kari ship in most of the European Countries. You can check if we ship in your Country by searching it in the drop-down menu of the check-out page.

Please remember that if you order products to an extra- European delivery destination, your order may be subject to import duties and taxes, which are applied when the delivery reaches its destination. Unfortunately, we have no control over these charges.

You order will be processed as soon as we receive your payment. Usually, if the order is placed within 12:00 pm, Aina Kari  will ship your order the following working day.

Better not exceed one hour of burning once the whole surface is liquid.
Never burn the last 1cm (1/2 inch) of wax to avoid flames burning against the glass. It's very precious Murano glass.

Not following the safety instructions may result in a fire or physical harm.

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